Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

Due to the nature of our products, returns or refunds are only accepted if the item arrives damaged, defective, broken, or incorrect. Being unused, unopened, or not to the customer's personal preference does not qualify the item for a return.

Proof of purchase and clear photographic evidence of the issue are required.

To start a return request, you can contact us at theoxfordbags@gmail.com. Please note that returns will need to be sent to the following address only if the return is approved:

Urbanización Cerros del Águila, Colina Park
Mijas, MA, 29649, Spain

If your return request is accepted, we’ll send you instructions on how and where to send your package. Return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect, damage, or an error on our part.

Items sent back to us without first requesting and receiving approval for a return will not be accepted.

Please note that if your country of residence is not Spain, shipping your goods may take longer than expected.

You can always contact us for any return-related questions at theoxfordbags@gmail.com